Help Center
What payment methods are accepted?
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. Please view the payment icons at the bottom of this page to see what payment types are accepted.
Are any credit cards not accepted?
We do our best to accept all major US credit card types.
I don’t have a credit card, can I still place an order?
We also accept offline payments via check & direct bank deposit in the USA, Canada, Australia, and the United Kingdom. Please note that for safety reasons these funds must clear before your order will be placed. Please email us at clockandmirrors@clockandmirrors.com to setup offline payments, and order placement.
Refund Policy
We do accept returns if you are not fully satisfied with the quality of your purchase. We will honor a return for up to 30 days from the shipment date of your purchase. All returns will be subject to a 20% restocking fee and return shipping charges. Items must be returned in their original packaging. Any item not returned in the original packaging will be subject to a 50% restocking fee.
What about if the product was damaged?
If a product gets damaged due to shipping or was faulty upon a delivery - we offer 100% refund. Please email us within the 30-day window with pictures of the damage, and we will provide additional instructions on how to return the time.
How long do you honor returns/refunds?
We offer a 30-day Return & Exchange Policy for the shipping date.
What are the return/refund eligibility requirements?
To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase. For any damaged items please send pictures to clockandmirrors@clockandmirrors.com with an email subject of “damaged item”, please note that this email must include pictures of the damage. For returns/refunds, please use the email subject of “returns”. Please save the original packaging unless the item is damaged.
I’ve decided to return my item, what is the process?
Clock and Mirrors will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Who handles shipping costs for a return/damaged item?
For returns customers are responsible for shipping costs of returned items. For damaged items, after the item is received and inspected we will issue a refund or replace the item free of charge to the customer.
My item is damaged, what do I do?
Please email us pictures at clockandmirrors@clockandmirrors.com. We will advise from on steps to receive a replacement or refund. At that point you may dispose of the broken item.
My refund was approved, what is the process?
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Can you describe how to place an order?
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days. Our support team is always happy to guide you at any step!